JJ
Justin J
1 reviews | Active since Dec 2021
28 Oct 2022, 09:36
I have been trying t...
I have been trying to sort out a claim since yesterday morning I was told I am in a que and will be assisted shortly on whatsapp however I'm still waiting for one plan to respond ,It is a good insurance but doesn't have a user friendly response plan.
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Replies (1)
Oneplan Insurance's replyOfficial
28 Oct 2022, 10:08Good day Justin,
Thank for sharing you for reaching out to us.
We sincerely apologize for the delay in response, we are currently experiencing high volumes.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank for sharing you for reaching out to us.
We sincerely apologize for the delay in response, we are currently experiencing high volumes.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply28 Oct 2022, 10:08
Official
Good day Justin,
Thank for sharing you for reaching out to us.
We sincerely apologize for the delay in response, we are currently experiencing high volumes.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank for sharing you for reaching out to us.
We sincerely apologize for the delay in response, we are currently experiencing high volumes.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan