MDWm
Maryna De Waal maryna.byleveld
1 reviews | Active since Sept 2021
18 Aug 2024, 13:17
I have been struggling 2 months now to get Oneplan to assist me
I have been struggling 2 months now to get Oneplan to assist me. I cannot upload new photos of my household contents and my new address is still not updated on the app. I have moved to another address end of June 2024. Since then i have been informing Oneplan that there app is not working. I was informed that i must upload the photos from another device...which i also did but still got the same problem. This is utter poor service. Should something have happened in this time period i am sure Oneplan will not pay! I will be cancelling my household content insurance with them tomorrow.
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Oneplan Insurance's replyOfficial
18 Aug 2024, 21:28Dear Maryna,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations and we value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations and we value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply18 Aug 2024, 21:28
Official
Dear Maryna,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations and we value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations and we value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan