BB
Brad B
1 reviews | Active since Mar 2024
07 Mar 2024, 14:29
I have been insured with them for about 2 years and have mostly had a great experience
I have been insured with them for about 2 years and have mostly had a great experience. Recently I had a frustrating experience where the app and card did not work as they should have, nor did the built in chatbot for assistance. It did however manage to put me in touch with a real consultant, Lorraine Krieger. Lorraine was extremely helpful. She resolved my situation, sorted out my claim and answered all of my questions. I was very pleased and thankful for her service
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
07 Mar 2024, 18:53Hi Brad,
Thank you for sharing your service experience with us and for letting us know how helpful Lorraine was. We apologize for any issues you may have experienced and we appreciate the opportunity granted to restore the experience. We are delighted to hear that despite the circumstances Lorraine has made such a lasting impression on you. Our clients are our number one priority, and we are pleased to know that we were able to create a memorable experience for you in your time of need.
Thank you for sharing your service experience with us and for letting us know how helpful Lorraine was. We apologize for any issues you may have experienced and we appreciate the opportunity granted to restore the experience. We are delighted to hear that despite the circumstances Lorraine has made such a lasting impression on you. Our clients are our number one priority, and we are pleased to know that we were able to create a memorable experience for you in your time of need.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply07 Mar 2024, 18:53
Official
Hi Brad,
Thank you for sharing your service experience with us and for letting us know how helpful Lorraine was. We apologize for any issues you may have experienced and we appreciate the opportunity granted to restore the experience. We are delighted to hear that despite the circumstances Lorraine has made such a lasting impression on you. Our clients are our number one priority, and we are pleased to know that we were able to create a memorable experience for you in your time of need.
Thank you for sharing your service experience with us and for letting us know how helpful Lorraine was. We apologize for any issues you may have experienced and we appreciate the opportunity granted to restore the experience. We are delighted to hear that despite the circumstances Lorraine has made such a lasting impression on you. Our clients are our number one priority, and we are pleased to know that we were able to create a memorable experience for you in your time of need.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan