SN
S N
1 reviews | Active since Mar 2023
02 Aug 2023, 12:22
I have been a member...
I have been a member of one plan medical insurance for over one year and I found the method of communication very effective Prompt response and services/payment was immediate During my membership I have been to Doctor GP 3 times Dentist 1 tym And my bill was not paid That's the reason I cancelled Thank you Mrs s Naicker
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Oneplan Insurance's replyOfficial
02 Aug 2023, 15:38Good day S Naicker,
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation.
Records on our system reflect that we processed and approved 2 GP claims, however, the Dentistry claim was reversed as we required a detailed invoice in order for the claim to be processed and finalized.
Kindly note that for claims to be processed accordingly we do require clear copies of detailed invoices and receipts reflecting the services rendered. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard.
We hope the above brings clarity on the matter and If you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation.
Records on our system reflect that we processed and approved 2 GP claims, however, the Dentistry claim was reversed as we required a detailed invoice in order for the claim to be processed and finalized.
Kindly note that for claims to be processed accordingly we do require clear copies of detailed invoices and receipts reflecting the services rendered. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard.
We hope the above brings clarity on the matter and If you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Aug 2023, 15:38
Official
Good day S Naicker,
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation.
Records on our system reflect that we processed and approved 2 GP claims, however, the Dentistry claim was reversed as we required a detailed invoice in order for the claim to be processed and finalized.
Kindly note that for claims to be processed accordingly we do require clear copies of detailed invoices and receipts reflecting the services rendered. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard.
We hope the above brings clarity on the matter and If you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation.
Records on our system reflect that we processed and approved 2 GP claims, however, the Dentistry claim was reversed as we required a detailed invoice in order for the claim to be processed and finalized.
Kindly note that for claims to be processed accordingly we do require clear copies of detailed invoices and receipts reflecting the services rendered. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard.
We hope the above brings clarity on the matter and If you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan