MB
Mathilda B
1 reviews | Active since Apr 2023
24 Apr 2023, 08:15
I have always had go...
I have always had good service from Oneplsn pet insurance! My bsby has been indured fot thr padt 7 years !I just find it very frustrating trying to explain s problem or situatiom with the whatsup options available.
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Oneplan Insurance's replyOfficial
24 Apr 2023, 09:39Hi Mathilda,
Thank you for sharing your service experience with us regarding your interaction with the team. We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. and if you need any further assistance, please don't hesitate to pop us a message on those platforms for assistance.
Please give our love to Penelope.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us regarding your interaction with the team. We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. and if you need any further assistance, please don't hesitate to pop us a message on those platforms for assistance.
Please give our love to Penelope.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Apr 2023, 09:39
Official
Hi Mathilda,
Thank you for sharing your service experience with us regarding your interaction with the team. We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. and if you need any further assistance, please don't hesitate to pop us a message on those platforms for assistance.
Please give our love to Penelope.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us regarding your interaction with the team. We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. and if you need any further assistance, please don't hesitate to pop us a message on those platforms for assistance.
Please give our love to Penelope.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan