cC
clangner C
1 reviews | Active since Jul 2017
16 Feb 2025, 20:05
I have always given good reviews to Oneplan but today I was very upset with them
I have always given good reviews to Oneplan but today I was very upset with them.I had to rush to the emergency room at Life Queenstown hospital with very heavy uterine bleeding, my doctor referred me there after I contacted her, and even phoned them to say I was on the way. At reception they phoned Oneplan Emergencies, and after all the questions was answered, my admission to the Casualty room was DECLINED, reason being "not a life threatening emergency" I had to go back home without a doctor even had laid eyes on me. I can assure you very heavy bleeding ARE a life threatening emergency! I will reconsider my membership with Oneplan, if their Casualty benefit is so useless.
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Oneplan Insurance's replyOfficial
17 Feb 2025, 07:33Dear Christa,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. A consultant will be in contact with you to assist further.
Upon a thorough review, we have determined that your claim should have been considered, as it pertained to a medical situation requiring attention, even though it was not life-threatening.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. A consultant will be in contact with you to assist further.
Upon a thorough review, we have determined that your claim should have been considered, as it pertained to a medical situation requiring attention, even though it was not life-threatening.
We understand the frustration and inconvenience this situation has caused you and to rectify this, we are taking the following steps:
We are reviewing our claim evaluation procedures to prevent similar errors in the future.
The events leading up to your complaint will be reviewed and addressed internally to improve clarity and empathy in our communication with our valued clients.
We deeply value your trust in us and are committed to making this right
Thank you for your understanding and patience as we work to resolve this matter. We do have all our client's best interests at heart, and we will assist with all we can in line with our terms and conditions.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind regards,
Oneplan.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind regards,
Oneplan.
Oneplan Insurance's reply17 Feb 2025, 07:33
Official
Dear Christa,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. A consultant will be in contact with you to assist further.
Upon a thorough review, we have determined that your claim should have been considered, as it pertained to a medical situation requiring attention, even though it was not life-threatening.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. A consultant will be in contact with you to assist further.
Upon a thorough review, we have determined that your claim should have been considered, as it pertained to a medical situation requiring attention, even though it was not life-threatening.
We understand the frustration and inconvenience this situation has caused you and to rectify this, we are taking the following steps:
We are reviewing our claim evaluation procedures to prevent similar errors in the future.
The events leading up to your complaint will be reviewed and addressed internally to improve clarity and empathy in our communication with our valued clients.
We deeply value your trust in us and are committed to making this right
Thank you for your understanding and patience as we work to resolve this matter. We do have all our client's best interests at heart, and we will assist with all we can in line with our terms and conditions.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind regards,
Oneplan.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind regards,
Oneplan.