kG
kalay G
1 reviews | Active since May 2015
12 May 2025, 08:59
I have 2 pets under one plan pet cover with no problems, that's the reason I left my old gap cover to go on one Plan
I have 2 pets under one plan pet cover with no problems, that's the reason I left my old gap cover to go on one Plan. Debit order was taken on the wrong day, I asked my bank for the reversal, they said no need to speak to one Plan. From Thursday I am trying to get my reversal, they saying they need to wait for FNB. Now I get a rebate from one Plan and no one seems to know what's that. I'm upset because no one seems to know what's happening. They phoned me multiple times for a contact number. I'm so regretting moving from my previous gap cover. I feel the staff is ***********.
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Oneplan Insurance's replyOfficial
12 May 2025, 09:41Dear Kalay,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and have attempted to contact you on the phone number listed, to no avail. Please advise of a convenient time to reach you so that we may further assist and address your concerns.
Once again, we sincerely apologize for any inconvenience caused and look forward to resolving the matter.
Once again, we sincerely apologize for any inconvenience caused and look forward to resolving the matter.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply12 May 2025, 09:41
Official
Dear Kalay,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and have attempted to contact you on the phone number listed, to no avail. Please advise of a convenient time to reach you so that we may further assist and address your concerns.
Once again, we sincerely apologize for any inconvenience caused and look forward to resolving the matter.
Once again, we sincerely apologize for any inconvenience caused and look forward to resolving the matter.
Kind regards,
Oneplan.
Oneplan.