LS
Leandrei S
1 reviews | Active since Feb 2025
01 Feb 2025, 10:56
I hate oneplan
Absolutely unprofessional I never accepted my debit check and every month I told them I can't afford the premium and yet every month they debit my account but it gets more and more every month I am soo distraught because I don't have money for this I called this morning and the consulting dropped the call and now every time I try to call one plan it seems my number was blocked I am soo unhappy and these people don't care I will never recommend this company to anyone 😞
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Oneplan Insurance's replyOfficial
02 Feb 2025, 13:38Dear Leandrei,
Thank you for taking the time to bring this matter to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and have escalated it to the relevant department to be addressed. We have attempted to contact you on the phone listed, to no avail. Please advise of a convenient time to contact you so that we may assist further.
Once again, we apologize for any inconvenience caused and we hope that to restore your experience with our services.
Kind Regards,
Oneplan
Thank you for taking the time to bring this matter to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and have escalated it to the relevant department to be addressed. We have attempted to contact you on the phone listed, to no avail. Please advise of a convenient time to contact you so that we may assist further.
Once again, we apologize for any inconvenience caused and we hope that to restore your experience with our services.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Feb 2025, 13:38
Official
Dear Leandrei,
Thank you for taking the time to bring this matter to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and have escalated it to the relevant department to be addressed. We have attempted to contact you on the phone listed, to no avail. Please advise of a convenient time to contact you so that we may assist further.
Once again, we apologize for any inconvenience caused and we hope that to restore your experience with our services.
Kind Regards,
Oneplan
Thank you for taking the time to bring this matter to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and have escalated it to the relevant department to be addressed. We have attempted to contact you on the phone listed, to no avail. Please advise of a convenient time to contact you so that we may assist further.
Once again, we apologize for any inconvenience caused and we hope that to restore your experience with our services.
Kind Regards,
Oneplan