I had to wait so long on Whats App for next steps

Dear Diana, 

Thank you for sharing your experience with us. We sincerely apologise for the long wait you experienced on WhatsApp and for the difficulty hearing our consultant during your phone call. 

We understand how important clear and timely communication is and we regret that this caused you frustration. Your feedback regarding call clarity and speaking pace has been noted and will be shared with our team so that we can improve the quality of our telephonic assistance. 

Should you ever require urgent support or clearer guidance, you are welcome to contact us again and request assistance at a comfortable pace. We appreciate your feedback as it helps us improve our service and ensure a better experience for our clients going forward. 

Kind regards, 
Oneplan.