Gg
Gaby gabysolo.smiley
1 reviews | Active since May 2023
11 Apr 2026, 09:04
I had to take my dog to vet for follow up and I was stressed because one of the claims didnt go through
I had to take my dog to vet for follow up and I was stressed because one of the claims didnt go through. I started speaking to Thembakazi she went out of her way and phoned me and explained everything to me and how the benefits work. Thankyou for assisting me and taking my stress off my shoulders
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Replies (1)
Oneplan Insurance's replyOfficial
11 Apr 2026, 15:44Hi Gaby,
Thank you so much for sharing your feedback with us. We are truly glad to hear that Thembakazi was able to support you during a stressful moment. Your pet’s health is important to us and we understand how worrying it can be when a claim does not go through as expected.
Thank you so much for sharing your feedback with us. We are truly glad to hear that Thembakazi was able to support you during a stressful moment. Your pet’s health is important to us and we understand how worrying it can be when a claim does not go through as expected.
We are pleased that Thembakazi could explain how your benefits work and give you the clarity and reassurance you needed. We will be sure to pass your appreciation on to her.
Thank you for trusting Oneplan with your pet’s care!
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply11 Apr 2026, 15:44
Official
Hi Gaby,
Thank you so much for sharing your feedback with us. We are truly glad to hear that Thembakazi was able to support you during a stressful moment. Your pet’s health is important to us and we understand how worrying it can be when a claim does not go through as expected.
Thank you so much for sharing your feedback with us. We are truly glad to hear that Thembakazi was able to support you during a stressful moment. Your pet’s health is important to us and we understand how worrying it can be when a claim does not go through as expected.
We are pleased that Thembakazi could explain how your benefits work and give you the clarity and reassurance you needed. We will be sure to pass your appreciation on to her.
Thank you for trusting Oneplan with your pet’s care!
Kind regards,
Oneplan.
Kind regards,
Oneplan.