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Owen L

1 reviews | Active since Jan 2010

22 Jan 2026, 21:18

I had issues with the app and Keoagile Mosie was incredible at assisting me after hours via the WhatsApp line

I had issues with the app and Keoagile Mosie was incredible at assisting me after hours via the WhatsApp line. Couldn't get the app to work but Keoagile loaded the funds I needed and reset my card pin. Amazing service

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply23 Jan 2026, 06:51
Official
Hi Owen, 

Thank you for sharing your experience with us. We’re pleased to hear that Keoagile was able to assist you so efficiently. We understand how frustrating app-related issues can be, and it’s great to know that Keoagile went the extra mile by loading the required funds and resetting your card pin to ensure everything was resolved promptly. 
Your kind words mean a lot to us, and we’ll be sure to share this feedback with Keoagile. 

We appreciate you choosing Oneplan and trusting us to support you when you need it. 

Kind regards, 
Oneplan.