TN
Tarryn N
1 reviews | Active since Jul 2020
23 Dec 2024, 17:28
I had been having issues with my Oneplan app and sent through an email on a Sunday to have my claims verified
I had been having issues with my Oneplan app and sent through an email on a Sunday to have my claims verified. I was assisted by Athi, who was very quick and provided excellent service. By Monday everything was finalized.
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Replies (1)
Oneplan Insurance's replyOfficial
24 Dec 2024, 08:29Hi Tarryn,
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible. We apologize for any issues you may have experienced while using the Oneplan App, and we are pleased to hear that Athi assisted you in a wonderful manner.
Kindly note should you experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
We are glad to have been with you for the past 3 years and look forward to an even longer and more fruitful relationship.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible. We apologize for any issues you may have experienced while using the Oneplan App, and we are pleased to hear that Athi assisted you in a wonderful manner.
Kindly note should you experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
We are glad to have been with you for the past 3 years and look forward to an even longer and more fruitful relationship.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Dec 2024, 08:29
Official
Hi Tarryn,
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible. We apologize for any issues you may have experienced while using the Oneplan App, and we are pleased to hear that Athi assisted you in a wonderful manner.
Kindly note should you experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
We are glad to have been with you for the past 3 years and look forward to an even longer and more fruitful relationship.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible. We apologize for any issues you may have experienced while using the Oneplan App, and we are pleased to hear that Athi assisted you in a wonderful manner.
Kindly note should you experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
We are glad to have been with you for the past 3 years and look forward to an even longer and more fruitful relationship.
Kind Regards,
Oneplan