I had an issue uploading my invoice for my claim (this is the first time) on the app and was able to get through to an agent on the WhatsApp line within minutes

I had an issue uploading my invoice for my claim (this is the first time) on the app and was able to get through to an agent on the WhatsApp line within minutes. I spoke to Palesa Mabiletsa and she was extremely helpful with submitting my invoices for me and explained another small issue I had with a rejected amount. This is the second time I've had to contact Oneplan and the agents on the WhatsApp chat are really friendly and helpful. The only negative I would mention is the app is really glitchy and it would not allow me to send off my invoice. Some of the buttons are right at the top of my screen and difficult to press. I also got a message saying I had exceeded my annual limit when I tried to load funds, but then the funds were loaded anyway? I had never used that benefit before so it was impossible to have exceeded the limit.