I had an incident where I had to pay 25percent excess because I never had the excess buster

Hi Darren,

Thank you for sharing your service experience with us. 

We are so sorry to hear about the events that have occurred, an accident is always an unpleasant experience, we are however pleased to hear that besides the current situation, Rutendo was able to assist professionally in updating your policy. Our clients are our number one priority, we aim to provide them with the best service possible and we are so proud of Rutendo for assisting you in a wonderful manner. 

Our love and well wishes are with you. 
   
Thank you for being a part of the Oneplan Family.
 
Kind Regards,
Oneplan