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Alison Margaret Minnie qop
1 reviews | Active since Sept 2024
03 Sept 2024, 09:56
I had a WhatsApp chat with Thembakazi Mbalane who assisted me
I had a WhatsApp chat with Thembakazi Mbalane who assisted me. Was previously the dependent one the OnePlan insurance until my husband passed away on the 25th July 2024. I then had to become the main member with a different policy number and different bank account. Thembakazi was very pleasant to interact with and hopefully everything will show up as resolved on OnePlan's side in a couple of days. I'm rating the interaction with Thebakazi for now. Will do a second review from my PC once the issue is resolved.
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Oneplan Insurance's replyOfficial
03 Sept 2024, 11:19Hi Alison,
Thank you for letting us know how kind and helpful Thembakazi was. Our clients are important to us and we understand your pain. Losing someone we love is the hardest thing we will ever face. Please accept our heartfelt sympathies for the loss of your husband.
We are pleased to hear that besides the situation Thembakazi was able to assist professionally and may the memories you share with your husband forever be close to your heart.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for letting us know how kind and helpful Thembakazi was. Our clients are important to us and we understand your pain. Losing someone we love is the hardest thing we will ever face. Please accept our heartfelt sympathies for the loss of your husband.
We are pleased to hear that besides the situation Thembakazi was able to assist professionally and may the memories you share with your husband forever be close to your heart.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply03 Sept 2024, 11:19
Official
Hi Alison,
Thank you for letting us know how kind and helpful Thembakazi was. Our clients are important to us and we understand your pain. Losing someone we love is the hardest thing we will ever face. Please accept our heartfelt sympathies for the loss of your husband.
We are pleased to hear that besides the situation Thembakazi was able to assist professionally and may the memories you share with your husband forever be close to your heart.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for letting us know how kind and helpful Thembakazi was. Our clients are important to us and we understand your pain. Losing someone we love is the hardest thing we will ever face. Please accept our heartfelt sympathies for the loss of your husband.
We are pleased to hear that besides the situation Thembakazi was able to assist professionally and may the memories you share with your husband forever be close to your heart.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan