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Anneline
1 reviews | Active since Jun 2024
11 Jun 2024, 11:34
I had a refund that was due by Oneplan
<div>I had a refund that was due by Oneplan. after more then a week of follow ups and chats and calls there was a agent - Rutendo Adalaide that was able to help me with the refund and even send proof of ever thing. I had a problem with ONEPLAN and not the agent. The agent assist to the best of his ability . Thank you Rutendo Adalaide.</div>
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Oneplan Insurance's replyOfficial
11 Jun 2024, 13:59Hi Anneline,
Thank you for taking the time to post this wonderful compliment on the customer service received from Rutendo. We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. All our clients are important to us as we strive to deliver excellent customer service daily. We are delighted to hear that despite the circumstances Rutendo has made such a lasting impression on you, and will surely pass the message on.
Thank you for being apart of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for taking the time to post this wonderful compliment on the customer service received from Rutendo. We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. All our clients are important to us as we strive to deliver excellent customer service daily. We are delighted to hear that despite the circumstances Rutendo has made such a lasting impression on you, and will surely pass the message on.
Thank you for being apart of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 Jun 2024, 13:59
Official
Hi Anneline,
Thank you for taking the time to post this wonderful compliment on the customer service received from Rutendo. We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. All our clients are important to us as we strive to deliver excellent customer service daily. We are delighted to hear that despite the circumstances Rutendo has made such a lasting impression on you, and will surely pass the message on.
Thank you for being apart of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for taking the time to post this wonderful compliment on the customer service received from Rutendo. We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. All our clients are important to us as we strive to deliver excellent customer service daily. We are delighted to hear that despite the circumstances Rutendo has made such a lasting impression on you, and will surely pass the message on.
Thank you for being apart of the Oneplan Family.
Kind Regards,
Oneplan