I had a query regarding an incorrect name on my policy and how the Oneplan card and day-to-day claims work

I had a query regarding an incorrect name on my policy and how the Oneplan card and day-to-day claims work. Thembakazi Mbalane assisted me and handled everything professionally and efficiently. She corrected the policy details quickly, clearly explained the card delivery process, and broke down the benefits of my plan in a way that was easy to understand. Communication was friendly, patient, and transparent despite a high chat volume. Overall, a smooth and reassuring experience. Thank you to Thembakazi and the Oneplan Care Team for the excellent service.