RCr
Renier Cloete renier.cloete

1 reviews | Active since Oct 2021

27 Oct 2021, 16:12

I had a problem with a rejected claim which Kenley Du Plessis dealt with and it was sorted out within a few hours

I had a problem with a rejected claim which Kenley Du Plessis dealt with and it was sorted out within a few hours. I had problems with OnePlan for almost three weeks to get it sorted and it wasn't. Kenley called me three times to make sure it is addressed and finalised. Thank you for good service Kenly du Plessis.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply27 Oct 2021, 16:24
Official
Hi Renier,

Thank you for sharing your service experience with us and for complimenting Kenley on her excellent customer service. We are delighted to hear that despite the circumstances that the issue has been resolved and that Kenley was able to create a memorable experience for you. 
Please give our love to your fur-baby Tessa and we look forward to keeping you impressed for years to come. 
   
Thank you for choosing Oneplan as your preferred insurance for your fur-baby's needs. 
      
Kind Regards,
Oneplan