SH
Sharon H
1 reviews | Active since Mar 2017
11 Sept 2024, 11:07
I had a problem adding a new claim today as my profile was not updated with the acceptance of a previous claim
I had a problem adding a new claim today as my profile was not updated with the acceptance of a previous claim. I am rating 4 stars for today as it was frustrating trying to get someone to assist but when Palesa finally assisted it was resolved in no time.
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Replies (1)
Oneplan Insurance's replyOfficial
11 Sept 2024, 11:50Hi Sharon,
Thank you for the wonderful feedback on your interaction with Palesa. We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are delighted to hear that despite the circumstances Palesa has made such a lasting impression on you and we will be sure to recognize her efforts.
Thank you for choosing Oneplan for your insurance needs.
Thank you for the wonderful feedback on your interaction with Palesa. We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are delighted to hear that despite the circumstances Palesa has made such a lasting impression on you and we will be sure to recognize her efforts.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 Sept 2024, 11:50
Official
Hi Sharon,
Thank you for the wonderful feedback on your interaction with Palesa. We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are delighted to hear that despite the circumstances Palesa has made such a lasting impression on you and we will be sure to recognize her efforts.
Thank you for choosing Oneplan for your insurance needs.
Thank you for the wonderful feedback on your interaction with Palesa. We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are delighted to hear that despite the circumstances Palesa has made such a lasting impression on you and we will be sure to recognize her efforts.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan