I had a debit check related query, and I had been seeking assistance from Monday the 24th and didn't get assited but I kept being told that the matter is being investigated

Hi Buhlebenkosi,

Thank you for sharing your service experience with us. Our clients are important to us, and we aim to provide them with the best service possible. We apologize for any delays you may have experienced as we strive to attend to all our queries in a timely manner and are so proud of Rutendo for assisting you with his excellent customer service skills. 

 
Thank you for being a part of the Oneplan Family. 
          
Kind Regards,
Oneplan