VN
Viasha N
1 reviews | Active since Jul 2021
05 Nov 2025, 14:05
I had a claim query ...
I had a claim query as there was an error with only part of my claim being processed and the other rejected, I contacted customer service and spoke to Thembakazi Mbalane and I received and apology and it was rectified within minutes, so many Service providers in South Africa could learn from One Plan, absolutely exceptional service!!!
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Oneplan Insurance's replyOfficial
05 Nov 2025, 14:13Hi Viasha,
Thank you for your fantastic feedback! We’re thrilled to hear that Thembakazi resolved your claim query so quickly and professionally. Your kind words mean a lot to us, and we truly appreciate your recognition of the exceptional service provided.
We look forward to many more fruitful years with you!
Kind regards,
Oneplan.
Thank you for your fantastic feedback! We’re thrilled to hear that Thembakazi resolved your claim query so quickly and professionally. Your kind words mean a lot to us, and we truly appreciate your recognition of the exceptional service provided.
We look forward to many more fruitful years with you!
Kind regards,
Oneplan.
Oneplan Insurance's reply05 Nov 2025, 14:13
Official
Hi Viasha,
Thank you for your fantastic feedback! We’re thrilled to hear that Thembakazi resolved your claim query so quickly and professionally. Your kind words mean a lot to us, and we truly appreciate your recognition of the exceptional service provided.
We look forward to many more fruitful years with you!
Kind regards,
Oneplan.
Thank you for your fantastic feedback! We’re thrilled to hear that Thembakazi resolved your claim query so quickly and professionally. Your kind words mean a lot to us, and we truly appreciate your recognition of the exceptional service provided.
We look forward to many more fruitful years with you!
Kind regards,
Oneplan.