Kk
Kaitlin katyrach.com
1 reviews | Active since Jul 2025
14 Jul 2025, 19:36
I had a call with queries about my claim and how to claim
I had a call with queries about my claim and how to claim. I was very distressed and Refilwe Ntsia was incredibly helpful and had wonderful communication skills that put me at ease and really helped me understand the next steps as this is my first big claim.
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Replies (1)
Oneplan Insurance's replyOfficial
15 Jul 2025, 06:44Hi Kaitlin,
Thank you for taking the time to share your experience with us. We're so pleased to hear that Refilwe was able to support you with such care and clarity during a stressful time.
Thank you for taking the time to share your experience with us. We're so pleased to hear that Refilwe was able to support you with such care and clarity during a stressful time.
Handling a claim can feel overwhelming, and we're proud that Refilwe was able to ease your concerns and guide you through the process with compassion and professionalism. We’ll be sure to pass on your kind words to her as she truly embodies what we stand for at Oneplan.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply15 Jul 2025, 06:44
Official
Hi Kaitlin,
Thank you for taking the time to share your experience with us. We're so pleased to hear that Refilwe was able to support you with such care and clarity during a stressful time.
Thank you for taking the time to share your experience with us. We're so pleased to hear that Refilwe was able to support you with such care and clarity during a stressful time.
Handling a claim can feel overwhelming, and we're proud that Refilwe was able to ease your concerns and guide you through the process with compassion and professionalism. We’ll be sure to pass on your kind words to her as she truly embodies what we stand for at Oneplan.
Kind regards,
Oneplan.
Kind regards,
Oneplan.