HB
Heila B
1 reviews | Active since Jun 2018
24 Aug 2023, 13:28
I had a back claim on medicine and they said they will pay it in a month's time I ask them this morning on what's up how far the claim is and they said they can settle it for me today
I had a back claim on medicine and they said they will pay it in a month's time I ask them this morning on what's up how far the claim is and they said they can settle it for me today. Thank you so much Busisiwe Motha for your excellent service and you are a star!!
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Oneplan Insurance's replyOfficial
24 Aug 2023, 16:16Hi Heila,
Your awesome feedback regarding the service received from Busisiwe is highly appreciated. Thank you for sharing your service experience with us, we strive to attend to all our queries in a timely manner.
Kindly note that claim refunds that are processed into the Onecard will reflect within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Your awesome feedback regarding the service received from Busisiwe is highly appreciated. Thank you for sharing your service experience with us, we strive to attend to all our queries in a timely manner.
Kindly note that claim refunds that are processed into the Onecard will reflect within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Aug 2023, 16:16
Official
Hi Heila,
Your awesome feedback regarding the service received from Busisiwe is highly appreciated. Thank you for sharing your service experience with us, we strive to attend to all our queries in a timely manner.
Kindly note that claim refunds that are processed into the Onecard will reflect within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Your awesome feedback regarding the service received from Busisiwe is highly appreciated. Thank you for sharing your service experience with us, we strive to attend to all our queries in a timely manner.
Kindly note that claim refunds that are processed into the Onecard will reflect within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan