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sueann
1 reviews | Active since Aug 2025
11 Aug 2025, 12:32
I guess it is fine t...
I guess it is fine they just take too long to respond but so far it is fine
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Replies (1)
Oneplan Insurance's replyOfficial
11 Aug 2025, 12:47Dear Sueann,
Thank you for taking the time to bring this to our attention.
We are truly sorry to hear about your recent experience, and we sincerely apologize for the distress and inconvenience caused. Please know that this is not the experience we want any of our clients to have. We take feedback like yours very seriously, as it helps us improve our service and ensure we’re living up to the standard you deserve.
Upon a review of your complaint we have attempted to contact you on the number listed to discuss your concerns, however, the calls ring until they go to voicemail. Due to this, we have escalated the matter to the relevant department to be addressed as this does not meet the standard of service we aim to provide.
Once again, we truly apologize for what you have experienced and hope to restore your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are truly sorry to hear about your recent experience, and we sincerely apologize for the distress and inconvenience caused. Please know that this is not the experience we want any of our clients to have. We take feedback like yours very seriously, as it helps us improve our service and ensure we’re living up to the standard you deserve.
Upon a review of your complaint we have attempted to contact you on the number listed to discuss your concerns, however, the calls ring until they go to voicemail. Due to this, we have escalated the matter to the relevant department to be addressed as this does not meet the standard of service we aim to provide.
Once again, we truly apologize for what you have experienced and hope to restore your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply11 Aug 2025, 12:47
Official
Dear Sueann,
Thank you for taking the time to bring this to our attention.
We are truly sorry to hear about your recent experience, and we sincerely apologize for the distress and inconvenience caused. Please know that this is not the experience we want any of our clients to have. We take feedback like yours very seriously, as it helps us improve our service and ensure we’re living up to the standard you deserve.
Upon a review of your complaint we have attempted to contact you on the number listed to discuss your concerns, however, the calls ring until they go to voicemail. Due to this, we have escalated the matter to the relevant department to be addressed as this does not meet the standard of service we aim to provide.
Once again, we truly apologize for what you have experienced and hope to restore your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are truly sorry to hear about your recent experience, and we sincerely apologize for the distress and inconvenience caused. Please know that this is not the experience we want any of our clients to have. We take feedback like yours very seriously, as it helps us improve our service and ensure we’re living up to the standard you deserve.
Upon a review of your complaint we have attempted to contact you on the number listed to discuss your concerns, however, the calls ring until they go to voicemail. Due to this, we have escalated the matter to the relevant department to be addressed as this does not meet the standard of service we aim to provide.
Once again, we truly apologize for what you have experienced and hope to restore your faith in our services.
Kind regards,
Oneplan.