I got very good service today from the One Plan agent Rutendo Adelaide he was able to assist me with the status of my insurance policy

Hi Thandolwethu, 

Thank you for your feedback. We're pleased to hear that Rutendo provided you with excellent service and was able to assist with your policy enquiry. However, we’re sorry to hear that our new policy has not met your expectations. Your concerns are important to us, and we value your input as it helps us improve. Should you ever reconsider or wish to discuss alternative options within Oneplan, we’d be happy to assist. 

Kind regards, 
Oneplan.