I gave Sophie a great review, but turns out that she DID NOT DO WHAT WAS ASKED

Dear Mariette,

Thank you for taking the time to bring this to our attention. 
   
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. 

 

Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.

We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you. 
   
Once again apologize for any inconvenience caused and hope to restore the experience. 
             
Kind Regards,
Oneplan