O
Oscar
1 reviews | Active since Aug 2024
07 Aug 2024, 10:45
I figgered if i have...
I figgered if i have to send u proof of purchase everytime i make one, that it is completely intrusive to daily life and unacceptable.
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Replies (1)
Oneplan Insurance's replyOfficial
07 Aug 2024, 11:45Dear Oscar,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a detailed invoice including the proof of payment is required when claiming for any day-to-day benefits. Should you wish to load funds for another day-to-day claim, we would require the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
As per our telephonic discussion, we will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to have provided clarity on the above matter.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a detailed invoice including the proof of payment is required when claiming for any day-to-day benefits. Should you wish to load funds for another day-to-day claim, we would require the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
As per our telephonic discussion, we will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to have provided clarity on the above matter.
Kind Regards,
Oneplan
Oneplan Insurance's reply07 Aug 2024, 11:45
Official
Dear Oscar,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a detailed invoice including the proof of payment is required when claiming for any day-to-day benefits. Should you wish to load funds for another day-to-day claim, we would require the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
As per our telephonic discussion, we will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to have provided clarity on the above matter.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that a detailed invoice including the proof of payment is required when claiming for any day-to-day benefits. Should you wish to load funds for another day-to-day claim, we would require the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
As per our telephonic discussion, we will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to have provided clarity on the above matter.
Kind Regards,
Oneplan