I feel like I failed my puppy by choosing One Plan

Item: Oneplan Insurance
Rating: 1
Author: Clarisa L

My experience with One Plan Pet Insurance has left me with a heavy heart. Despite enrolling my puppy at 10 weeks old and faithfully paying premiums, they rejected my claim when she developed a concerning lump at 8 months old.

The lump required removal and further testing, but One Plan's response was cold and unfeeling—just repeated rejections, citing a 12-month waiting period. I felt like I failed my puppy as other insurers would have covered this procedure.

One Plan's lack of compassion, empathy, and flexibility is disheartening. As pet parents who only want the best for our furr babies, we trusted One Plan, but they let us down when we needed them most.

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Replies (1)

Oneplan Insurance's replyOfficial

25 Mar 2024, 17:10

Hi Clarisa,

From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.

All of our clients are important to us, especially so, our insured fur babies and we aim to provide an equal and fair service to all of our clients as per our company culture and embedded TCF principles.

We can assure you that the matter has been escalated to the relevant department for further assistance.

Regards,
Oneplan

Oneplan Insurance's reply25 Mar 2024, 17:10

Official

Hi Clarisa,

From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.