I enjoy the medical ...

Hi Ntombizikhona,

Thank you for sharing your service experience with us. We strive to provide excellent services daily and are glad to hear that we were able to assist in this regard. 

Kindly note that our product is not a Medical Aid product but a Health Insurance product. Our products are marketed and disclosed that we cover up to certain cover limits as the cover is not unlimited and waiting periods will be applicable. Detailed information on the benefits, cover limits, and waiting periods is listed on your policy documents. Once the waiting period has been served you will be able to enjoy cover. 

Should you need further assistance, kindly do feel free to engage with us on our WhatsApp platform *** as our agents are always on standby ready to assist. Alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you. 

Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
    
Kind Regards,
Oneplan