I don't want to rate oneplan, instead I want to rate one of their staff, Ms Refilwe Ntsi, she is part of their Pre authorization consultants

I don't want to rate oneplan, instead I want to rate one of their staff, Ms Refilwe Ntsi, she is part of their Pre authorization consultants. She has been an absolute superstar since June when my boy had to be euthanized and Oneplan didn't want to pay for it even though 2 other authorization agents told me it would be covered under hospitalization and their app was and still is faulty. Ms Refilwe Ntsi was there for me in more than one way and I could hear that she really cared about the loss I was feeling and the frustration about having to worry about submitting a claim for losing a dog. She calmed me and helped me more than once. Oneplan has been having issues with their app and their advisors, but again this is not about that. This is about Ms Refilwe Ntsi, she was and is absolutely amazing, she actually cares. Oneplan, I rate your service as a medical provider to animals ⭐⭐ Ms Refilwe Ntsi, I rate your service and kindness ⭐️⭐️⭐️⭐️⭐️