LK
Linzelle K
1 reviews | Active since Nov 2021
08 Mar 2024, 08:58
I dont have a problem with loading funds etc
I dont have a problem with loading funds etc. What i do have a problem with is when i have to communicate to you. Yesterday i used the whatsapp app to try and load the proof for the casualty benefit i used and your whatsapp said that im in line to speak to a consultant. That was like 3pm. They only responded now. If you are going to take more than 12 hours to respond then do not say to the client they are in line to speak to a consultant shortly.
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Oneplan Insurance's replyOfficial
08 Mar 2024, 12:24Dear Linzelle,
Thank you for reaching out to us.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Should a client experience any issues with submitting the invoice via Whatsapp, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us on the Oneplan App via App Chat or an email can be sent to ***.
We attempted to reach you on the listed number but were unsuccessful. As our clients are a priority to us, we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Should a client experience any issues with submitting the invoice via Whatsapp, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us on the Oneplan App via App Chat or an email can be sent to ***.
We attempted to reach you on the listed number but were unsuccessful. As our clients are a priority to us, we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply08 Mar 2024, 12:24
Official
Dear Linzelle,
Thank you for reaching out to us.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Should a client experience any issues with submitting the invoice via Whatsapp, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us on the Oneplan App via App Chat or an email can be sent to ***.
We attempted to reach you on the listed number but were unsuccessful. As our clients are a priority to us, we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Should a client experience any issues with submitting the invoice via Whatsapp, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us on the Oneplan App via App Chat or an email can be sent to ***.
We attempted to reach you on the listed number but were unsuccessful. As our clients are a priority to us, we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan