DK
Denise K
1 reviews | Active since Oct 2024
22 Apr 2026, 14:12
I don’t get any feedback on my queries
I don’t get any feedback on my queries. But Shannen McPherson has been most helpful
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
22 Apr 2026, 15:03Dear Denise,
Thank you for sharing your feedback with us. We regret to learn of the frustration and disappointment you have experienced and appreciate the opportunity to address your concerns.
Following our review, the matter relating to the lack of feedback has been escalated to the relevant department to ensure it is addressed and to prevent similar occurrences in future. In addition, we can confirm that the GP claim dated 20/03/2026 has been reviewed and approved. Confirmation of the claim status has been sent via SMS to the contact details registered on your policy.
Thank you for taking the time to speak with us telephonically to resolve this matter. We also truly appreciate your kind feedback regarding the service you received from Shannen.
Kind regards,
Oneplan.
Thank you for sharing your feedback with us. We regret to learn of the frustration and disappointment you have experienced and appreciate the opportunity to address your concerns.
Following our review, the matter relating to the lack of feedback has been escalated to the relevant department to ensure it is addressed and to prevent similar occurrences in future. In addition, we can confirm that the GP claim dated 20/03/2026 has been reviewed and approved. Confirmation of the claim status has been sent via SMS to the contact details registered on your policy.
Thank you for taking the time to speak with us telephonically to resolve this matter. We also truly appreciate your kind feedback regarding the service you received from Shannen.
Kind regards,
Oneplan.
Oneplan Insurance's reply22 Apr 2026, 15:03
Official
Dear Denise,
Thank you for sharing your feedback with us. We regret to learn of the frustration and disappointment you have experienced and appreciate the opportunity to address your concerns.
Following our review, the matter relating to the lack of feedback has been escalated to the relevant department to ensure it is addressed and to prevent similar occurrences in future. In addition, we can confirm that the GP claim dated 20/03/2026 has been reviewed and approved. Confirmation of the claim status has been sent via SMS to the contact details registered on your policy.
Thank you for taking the time to speak with us telephonically to resolve this matter. We also truly appreciate your kind feedback regarding the service you received from Shannen.
Kind regards,
Oneplan.
Thank you for sharing your feedback with us. We regret to learn of the frustration and disappointment you have experienced and appreciate the opportunity to address your concerns.
Following our review, the matter relating to the lack of feedback has been escalated to the relevant department to ensure it is addressed and to prevent similar occurrences in future. In addition, we can confirm that the GP claim dated 20/03/2026 has been reviewed and approved. Confirmation of the claim status has been sent via SMS to the contact details registered on your policy.
Thank you for taking the time to speak with us telephonically to resolve this matter. We also truly appreciate your kind feedback regarding the service you received from Shannen.
Kind regards,
Oneplan.