NJ
Natalya J
1 reviews | Active since Sept 2020
09 Sept 2022, 10:31
I do not have any issues with Ashleigh
I do not have any issues with Ashleigh. She was so patient and truly showed great customer service skills. My issue is the policy and how it's structured. It's a ****. It's contradictory.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
09 Sept 2022, 10:59Good day Natalya,
We love that Ashleigh made such a lasting impression on you. Thank you for sharing your service experience with us. Our clients and fur-babies are important to us, and we hope to provide them with the best service possible.
We would like to sincerely apologize about way you feel and hope to restore the experience. Kindly note that the Pet Med Savings benefit may be used towards preventative care claims for your insured pet which includes, voluntary sterilization and vaccinations. We are aware that the cover limit will not cover the full cost for the voluntary sterilization of your fur-baby, however the Pet Med Savings benefit offers clients the assistance in the event that clients choose to sterilize their fur-babies up to a cover limit of R750 per a pet covered on the Classic plan. This is one of the many benefits and cover limits that our Pet Plans have to offer as the pet med savings benefit is a day-to-day benefit and the cover includes in and out of hospital benefits. There are annual cover limits on all our cover types which are renewed on the anniversary of your policy.
We have since proceeded to forward your details to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
We love that Ashleigh made such a lasting impression on you. Thank you for sharing your service experience with us. Our clients and fur-babies are important to us, and we hope to provide them with the best service possible.
We would like to sincerely apologize about way you feel and hope to restore the experience. Kindly note that the Pet Med Savings benefit may be used towards preventative care claims for your insured pet which includes, voluntary sterilization and vaccinations. We are aware that the cover limit will not cover the full cost for the voluntary sterilization of your fur-baby, however the Pet Med Savings benefit offers clients the assistance in the event that clients choose to sterilize their fur-babies up to a cover limit of R750 per a pet covered on the Classic plan. This is one of the many benefits and cover limits that our Pet Plans have to offer as the pet med savings benefit is a day-to-day benefit and the cover includes in and out of hospital benefits. There are annual cover limits on all our cover types which are renewed on the anniversary of your policy.
We have since proceeded to forward your details to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply09 Sept 2022, 10:59
Official
Good day Natalya,
We love that Ashleigh made such a lasting impression on you. Thank you for sharing your service experience with us. Our clients and fur-babies are important to us, and we hope to provide them with the best service possible.
We would like to sincerely apologize about way you feel and hope to restore the experience. Kindly note that the Pet Med Savings benefit may be used towards preventative care claims for your insured pet which includes, voluntary sterilization and vaccinations. We are aware that the cover limit will not cover the full cost for the voluntary sterilization of your fur-baby, however the Pet Med Savings benefit offers clients the assistance in the event that clients choose to sterilize their fur-babies up to a cover limit of R750 per a pet covered on the Classic plan. This is one of the many benefits and cover limits that our Pet Plans have to offer as the pet med savings benefit is a day-to-day benefit and the cover includes in and out of hospital benefits. There are annual cover limits on all our cover types which are renewed on the anniversary of your policy.
We have since proceeded to forward your details to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
We love that Ashleigh made such a lasting impression on you. Thank you for sharing your service experience with us. Our clients and fur-babies are important to us, and we hope to provide them with the best service possible.
We would like to sincerely apologize about way you feel and hope to restore the experience. Kindly note that the Pet Med Savings benefit may be used towards preventative care claims for your insured pet which includes, voluntary sterilization and vaccinations. We are aware that the cover limit will not cover the full cost for the voluntary sterilization of your fur-baby, however the Pet Med Savings benefit offers clients the assistance in the event that clients choose to sterilize their fur-babies up to a cover limit of R750 per a pet covered on the Classic plan. This is one of the many benefits and cover limits that our Pet Plans have to offer as the pet med savings benefit is a day-to-day benefit and the cover includes in and out of hospital benefits. There are annual cover limits on all our cover types which are renewed on the anniversary of your policy.
We have since proceeded to forward your details to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan