KS
Kris S
1 reviews | Active since Nov 2016
03 Dec 2023, 13:38
I dealt with Rutendo Adelaide concerning a query
I dealt with Rutendo Adelaide concerning a query. She was very helpful and I was well pleased with her service. However, I cannot say the same of the authorisations department. I've been waiting four days now for an amended GOP (it is Sunday the 3rd now) with my procedure tomorrow the 4th and I still don't have the amended letter. The WA pre-assist BOT put me in a queue and after an hour I hadn't heard anything, and no more activity from the BOT no matter how hard I try. I'm usually quite please with Oneplan's service but not this time.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
04 Dec 2023, 13:21Dear Kris,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have tried to contact you on the dates of 28/11/2023, 30/11/2023, and today, but unfortunately, we were unable to reach you.
Kindly note that we have proceeded to send an email with an updated guarantee of payment (GOP) to your listed email address.
If you require further assistance, please reply to the email and one of our Authorization Consultants will be in touch with you.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have tried to contact you on the dates of 28/11/2023, 30/11/2023, and today, but unfortunately, we were unable to reach you.
Kindly note that we have proceeded to send an email with an updated guarantee of payment (GOP) to your listed email address.
If you require further assistance, please reply to the email and one of our Authorization Consultants will be in touch with you.
Our love and well wishes are with you and once again, we apologize for any inconvenience caused and we hope to have restored the experience.
Kind Regards,
Oneplan
Kind Regards,
Oneplan
Oneplan Insurance's reply04 Dec 2023, 13:21
Official
Dear Kris,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have tried to contact you on the dates of 28/11/2023, 30/11/2023, and today, but unfortunately, we were unable to reach you.
Kindly note that we have proceeded to send an email with an updated guarantee of payment (GOP) to your listed email address.
If you require further assistance, please reply to the email and one of our Authorization Consultants will be in touch with you.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have tried to contact you on the dates of 28/11/2023, 30/11/2023, and today, but unfortunately, we were unable to reach you.
Kindly note that we have proceeded to send an email with an updated guarantee of payment (GOP) to your listed email address.
If you require further assistance, please reply to the email and one of our Authorization Consultants will be in touch with you.
Our love and well wishes are with you and once again, we apologize for any inconvenience caused and we hope to have restored the experience.
Kind Regards,
Oneplan
Kind Regards,
Oneplan