I dealt with Krystal Munsami who answered my request in minutes

Hi Crystal,

Thank you for taking the time to compliment Krystal on her excellent customer service skills. Our clients are our number one priority, and we aim to provide them with the best service possible. We strive to be as transparent with our clients as possible so that they have a clear understanding of our offering and we're so proud of Krystal for assisting you in a wonderful manner.
 
We look forward to a long and fruitful relationship. 
 
Kind Regards,
Oneplan