WM
Wendy M
1 reviews | Active since Mar 2025
29 Jun 2025, 13:43
I couldn't claim a refund using their App and they kept on rejecting my claims even though I submitted everything required
I couldn't claim a refund using their App and they kept on rejecting my claims even though I submitted everything required. I logged a chat on Saturday but only received a response on Sunday around 09:13, I responded at09:16 and the agent Cate Khoza ignored my chat till 11:50 asking me to upload documents that I explained to her that I have already uploaded twice and from there I was told my refund was logged only around 13:30. The waiting period is annoying, no was really has time to be checking their phones after an hour or 2 to see if one plan has responded
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Replies (1)
Oneplan Insurance's replyOfficial
29 Jun 2025, 17:26Dear Wendy ,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We’re disheartened to hear about your recent experience and the frustration it’s caused. This is not the level of service we aim to provide, and we sincerely apologise for the delays and repeated requests you encountered.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We’re disheartened to hear about your recent experience and the frustration it’s caused. This is not the level of service we aim to provide, and we sincerely apologise for the delays and repeated requests you encountered.
Your feedback is important, and we’re taking it seriously. We will investigate the matter and address it with the relevant teams to ensure better response times and clearer communication going forward.
Once again, we truly regret the inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply29 Jun 2025, 17:26
Official
Dear Wendy ,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We’re disheartened to hear about your recent experience and the frustration it’s caused. This is not the level of service we aim to provide, and we sincerely apologise for the delays and repeated requests you encountered.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We’re disheartened to hear about your recent experience and the frustration it’s caused. This is not the level of service we aim to provide, and we sincerely apologise for the delays and repeated requests you encountered.
Your feedback is important, and we’re taking it seriously. We will investigate the matter and address it with the relevant teams to ensure better response times and clearer communication going forward.
Once again, we truly regret the inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.