I contacted them re a claim for my dog who hurt herself on Christmas day

Hi Della, 

Thank you for the wonderful compliment. We at Oneplan strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this. Thank you for sharing your service experience with us and for complimenting Kopano on her excellent customer service. 

We look forward to an even longer and more fruitful relationship. 

Thank you for choosing Oneplan for your insurance needs! 

Kind Regards, 
Oneplan.