I battled a bit to get someone to chat to today, but eventually got through to Zinhle Moloi

Hi Ingrid,

Thank you for sharing your service experience with us. Our clients are important to us, and we aim to provide them with the best service possible. We apologize for any delays you may have experienced as we strive to attend to all our queries in a timely manner and are so proud of Zinhle for assisting you with her excellent customer service skills, we will be sure to recongize her efforts.

 
Thank you for being a part of the Oneplan Family. 
          
Kind Regards,
Oneplan