I asked to be contacted due to an issue I needed advice with, and I was lucky to speak with Shari, who was very polite and advised me sensibly

Hi Kholeka, 

Thank you for sharing your experience! We're so pleased to hear that Shari provided you with polite and sensible advice, making your interaction with Oneplan a refreshing one. We'll be sure to pass along your kind words to her. We appreciate your support! 

Kind regards, 
Oneplan.