TM
Tebogo M
1 reviews | Active since Jan 2014
28 Nov 2023, 05:17
I asked Amanda Yende...
I asked Amanda Yende to cancel my cover, she did not now they debited my account and that means I can't pay other services.
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Replies (2)
Oneplan Insurance's replyOfficial
28 Nov 2023, 10:15Dear Tebogo,
Thank you for taking the time to bring this to our attention. We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated.
As per our policy terms and conditions, there is a thirty (30) day (one calendar month) notice period for all cancellation requests. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again we apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention. We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated.
As per our policy terms and conditions, there is a thirty (30) day (one calendar month) notice period for all cancellation requests. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again we apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan
Oneplan Insurance's reply28 Nov 2023, 10:15
Official
Dear Tebogo,
Thank you for taking the time to bring this to our attention. We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated.
As per our policy terms and conditions, there is a thirty (30) day (one calendar month) notice period for all cancellation requests. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again we apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention. We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated.
As per our policy terms and conditions, there is a thirty (30) day (one calendar month) notice period for all cancellation requests. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again we apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan
Oneplan Insurance's replyOfficial
28 Nov 2023, 16:41Dear Tebogo,
Kindly note that we have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or alternative contact number to contact you to further discuss the matter at hand.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Kindly note that we have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or alternative contact number to contact you to further discuss the matter at hand.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply28 Nov 2023, 16:41
Official
Dear Tebogo,
Kindly note that we have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or alternative contact number to contact you to further discuss the matter at hand.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Kindly note that we have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or alternative contact number to contact you to further discuss the matter at hand.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan