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kevin
1 reviews | Active since Jul 2022
29 Jul 2022, 09:58
i apply for pyment 2...
i apply for pyment 2 days before hand
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Replies (1)
Oneplan Insurance's replyOfficial
29 Jul 2022, 12:08Good day Kevin,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that Specialist Cover needs to be authorized first for the funds to be available on the Onecard. Should clients load the Specialist claim via the Oneplan App we will require the referral letter from the referring practitioner to be attached and the client needs to inform us of this for the funds to be available on the Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have since proceeded to send an email to your listed email address and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that Specialist Cover needs to be authorized first for the funds to be available on the Onecard. Should clients load the Specialist claim via the Oneplan App we will require the referral letter from the referring practitioner to be attached and the client needs to inform us of this for the funds to be available on the Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have since proceeded to send an email to your listed email address and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply29 Jul 2022, 12:08
Official
Good day Kevin,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that Specialist Cover needs to be authorized first for the funds to be available on the Onecard. Should clients load the Specialist claim via the Oneplan App we will require the referral letter from the referring practitioner to be attached and the client needs to inform us of this for the funds to be available on the Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have since proceeded to send an email to your listed email address and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that Specialist Cover needs to be authorized first for the funds to be available on the Onecard. Should clients load the Specialist claim via the Oneplan App we will require the referral letter from the referring practitioner to be attached and the client needs to inform us of this for the funds to be available on the Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have since proceeded to send an email to your listed email address and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan