cS
christa S
1 reviews | Active since Mar 2016
29 Aug 2025, 23:25
I am very frustrated with oneplan
I am very frustrated with oneplan. I have cancelled my pet Miley's policy after I requested a quate for my other dog Ripley but it was to expensive so on WhatsApp and on a call from the cancellation department I said I don't want to add Ripley and now they have added him after I said no I don't want him on my policy. I really are so mad.
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Oneplan Insurance's replyOfficial
30 Aug 2025, 13:09Dear Christa,
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
We have carefully reviewed your policy details in relation to your concerns and would like to clarify that Ripley was added to the policy with the inception date set for 01/09/2025, however, upon request to not add the fur baby due to cost concerns, Ripley was cancelled from the policy and will not be covered. This means only one fur baby is covered on the Pet policy. Additionally, your request to cancel the policy entirely has been processed and it has been set to be cancelled as of 2025/10/01 in line with our terms and conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We sincerely apologize for any confusion this may have caused and hope this clarifies the matter.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
We have carefully reviewed your policy details in relation to your concerns and would like to clarify that Ripley was added to the policy with the inception date set for 01/09/2025, however, upon request to not add the fur baby due to cost concerns, Ripley was cancelled from the policy and will not be covered. This means only one fur baby is covered on the Pet policy. Additionally, your request to cancel the policy entirely has been processed and it has been set to be cancelled as of 2025/10/01 in line with our terms and conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We sincerely apologize for any confusion this may have caused and hope this clarifies the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply30 Aug 2025, 13:09
Official
Dear Christa,
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
We have carefully reviewed your policy details in relation to your concerns and would like to clarify that Ripley was added to the policy with the inception date set for 01/09/2025, however, upon request to not add the fur baby due to cost concerns, Ripley was cancelled from the policy and will not be covered. This means only one fur baby is covered on the Pet policy. Additionally, your request to cancel the policy entirely has been processed and it has been set to be cancelled as of 2025/10/01 in line with our terms and conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We sincerely apologize for any confusion this may have caused and hope this clarifies the matter.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
We have carefully reviewed your policy details in relation to your concerns and would like to clarify that Ripley was added to the policy with the inception date set for 01/09/2025, however, upon request to not add the fur baby due to cost concerns, Ripley was cancelled from the policy and will not be covered. This means only one fur baby is covered on the Pet policy. Additionally, your request to cancel the policy entirely has been processed and it has been set to be cancelled as of 2025/10/01 in line with our terms and conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We sincerely apologize for any confusion this may have caused and hope this clarifies the matter.
Kind regards,
Oneplan.