I am still new to one plan, but there are a lot of things I do not agree with, and I will take time to get more information before judging the health plan I have with them

Hi Enough, 

Thank you for sharing your honest feedback with us. We truly appreciate you taking the time to express your concerns, especially as a new member. We’re sorry to hear that your experience so far has felt unclear and that the information provided has left you with more questions than answers. That is certainly not the experience we want for our clients. 

Understanding your health plan is important, and you deserve clear, simple, and thorough explanations every time you ask a question. If our responses have felt vague or incomplete, we sincerely apologise, you should never feel confused or unsure about how your cover works. 

We would love the opportunity to go through your plan with you properly and ensure that everything makes sense, step by step. You’re welcome to share all the questions you still have, and we’ll make sure you receive clear, detailed answers. Our team is available on WhatsApp at ***, on calls ***, and email ***. 

Thank you again for your patience as you fami****ise yourself with your cover. We are here to support you, and we want to make sure you feel confident and comfortable with the plan you’ve chosen. We strongly recommend reading your policy schedule which was sent to your registered email address after the policy application was processed. This document includes your selected plan's information with the benefits, cover limits, annual limits, and much more. 

We look forward to restoring your experience with our services! 

Kind regards, 
Oneplan.