I am not very happy ...

Hi Sharidene, 

Thank you for taking the time to speak with us and for providing additional information regarding your concerns. 

We appreciate the opportunity to better understand the matter and the reasons behind your dissatisfaction. Please be assured that we are currently investigating the matter and will be liaising with the relevant department to review the details and address the concerns raised. 

Once all the necessary information has been gathered and the investigation has been concluded, we will provide you with comprehensive feedback on the outcome. 

Thank you for your patience and for allowing us the opportunity to look into this matter further. 

Kind regards, 
Oneplan.