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Gamelihle Sigwebela gamelihle.sigwe
1 reviews | Active since Jul 2024
11 Jul 2024, 08:04
I am not happy at all each time I use the service which I pay for every month it's a hassle it's like am borrowing money, I have to prove that the money
I am not happy at all each time I use the service which I pay for every month it's a hassle it's like am borrowing money, I have to prove that the money. I would be happy if you can change the way you do your business.
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Replies (1)
Oneplan Insurance's replyOfficial
11 Jul 2024, 10:42Hi Gamelihle,
Thank you for taking the time to bring this to our attention.
Kindly note that our product is designed in such a manner that it allows clients to load day-to-day claims as funds are loaded within 60 seconds onto the Onecard. Should you need to visit the GP or dentist etc., you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
Should clients experience any issues with using the Onecard, the funds can be withdrawn or alternatively clients have the option to pay and claim for a refund. Once the funds have been used, we will require a detailed invoice reflecting the services rendered and the proof of payment in order for the claim to be assessed accordingly.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for taking the time to bring this to our attention.
Kindly note that our product is designed in such a manner that it allows clients to load day-to-day claims as funds are loaded within 60 seconds onto the Onecard. Should you need to visit the GP or dentist etc., you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
Should clients experience any issues with using the Onecard, the funds can be withdrawn or alternatively clients have the option to pay and claim for a refund. Once the funds have been used, we will require a detailed invoice reflecting the services rendered and the proof of payment in order for the claim to be assessed accordingly.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply11 Jul 2024, 10:42
Official
Hi Gamelihle,
Thank you for taking the time to bring this to our attention.
Kindly note that our product is designed in such a manner that it allows clients to load day-to-day claims as funds are loaded within 60 seconds onto the Onecard. Should you need to visit the GP or dentist etc., you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
Should clients experience any issues with using the Onecard, the funds can be withdrawn or alternatively clients have the option to pay and claim for a refund. Once the funds have been used, we will require a detailed invoice reflecting the services rendered and the proof of payment in order for the claim to be assessed accordingly.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for taking the time to bring this to our attention.
Kindly note that our product is designed in such a manner that it allows clients to load day-to-day claims as funds are loaded within 60 seconds onto the Onecard. Should you need to visit the GP or dentist etc., you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
Should clients experience any issues with using the Onecard, the funds can be withdrawn or alternatively clients have the option to pay and claim for a refund. Once the funds have been used, we will require a detailed invoice reflecting the services rendered and the proof of payment in order for the claim to be assessed accordingly.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Oneplan