I am new to Oneplan with pet insurance

I am new to Oneplan with pet insurance. I noticed that my debit order was more than I have agreed to. I contacted support and was assisted by Shannen Mc Pherson who assisted and explained the statement. It would have been nice to be informed of the arrangements prior to the debit order, but basically a debit was made, then discounts, promotions and arrangements were app****, leaving my account in a credit. So next month should be no payment and the month thereafter the last credit will be app**** resulting in a reduced payment where after it will return to normal. But all is sorted, thanks to Shannen Mc Pherson.