KM
Karabo M
1 reviews | Active since Nov 2022
27 Nov 2024, 07:54
I am having a problem whereby few months back I submitted the same invoice/receipt and they took it without any problems but this time they have a problem
I am having a problem whereby few months back I submitted the same invoice/receipt and they took it without any problems but this time they have a problem. My Dr’s receptionist is tired of them because she always says if they have a problem with whatever they provided for me, why can’t they just send the Dr an email or give them a call… I’ve been asking onePlan insurance agents to help me with reaching out to the Dr with the receipt they now want but they keep closing the chats without helping me, I keep explaining myself to more than one agent, without getting any help. I really need this matter to be escalated and I need to be assisted
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Oneplan Insurance's replyOfficial
27 Nov 2024, 09:51Dear Karabo,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Please note that a detailed computerized invoice reflecting the services rendered, including proof of payment and a Doctor's Stamp, is required when claiming for any day-to-day benefits. This is for auditing purposes on our site and to prevent *****, as funds are loaded onto your Onecard within 60 seconds.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you regarding the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply27 Nov 2024, 09:51
Official
Dear Karabo,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Please note that a detailed computerized invoice reflecting the services rendered, including proof of payment and a Doctor's Stamp, is required when claiming for any day-to-day benefits. This is for auditing purposes on our site and to prevent *****, as funds are loaded onto your Onecard within 60 seconds.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you regarding the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan