JM
Jacqueline M
1 reviews | Active since Oct 2020
22 Jul 2021, 21:57
I am happy with One Plan
I am happy with One Plan.the only problem that I am having is the whole issue of invoices and receipts that they sometimes don't approve.sometimes they need invoices with receipts and sometimes they don't need receipts to accompany the invoices.sometimes they will ask you for a detailed medical script from the Chemist whilst you sent a detailed script that you got from the Chemist then you become confused and frustrated.?♀️?♀️?♀️
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Oneplan Insurance's replyOfficial
22 Jul 2021, 23:02Hi Jacqueline,
We are pleased to hear that you are happy with the services provided. Our clients are important to us and we hope to provide them with the best service possible. Kindly note for claims to be processed accordingly we do require clear invoices and receipts reflecting the services rendered as this is for auditing purposes, we are however re-looking at our claiming process to ensure that it accommodates all our clients.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We are glad to have been with you for the past 2 years and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan as your preferred insurance.
Kind Regards,
Oneplan
We are pleased to hear that you are happy with the services provided. Our clients are important to us and we hope to provide them with the best service possible. Kindly note for claims to be processed accordingly we do require clear invoices and receipts reflecting the services rendered as this is for auditing purposes, we are however re-looking at our claiming process to ensure that it accommodates all our clients.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We are glad to have been with you for the past 2 years and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan as your preferred insurance.
Kind Regards,
Oneplan
Oneplan Insurance's reply22 Jul 2021, 23:02
Official
Hi Jacqueline,
We are pleased to hear that you are happy with the services provided. Our clients are important to us and we hope to provide them with the best service possible. Kindly note for claims to be processed accordingly we do require clear invoices and receipts reflecting the services rendered as this is for auditing purposes, we are however re-looking at our claiming process to ensure that it accommodates all our clients.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We are glad to have been with you for the past 2 years and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan as your preferred insurance.
Kind Regards,
Oneplan
We are pleased to hear that you are happy with the services provided. Our clients are important to us and we hope to provide them with the best service possible. Kindly note for claims to be processed accordingly we do require clear invoices and receipts reflecting the services rendered as this is for auditing purposes, we are however re-looking at our claiming process to ensure that it accommodates all our clients.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We are glad to have been with you for the past 2 years and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan as your preferred insurance.
Kind Regards,
Oneplan