JM
Joani M
1 reviews | Active since Jun 2012
15 Jul 2024, 02:30
I am extremely unhappy
I am extremely unhappy. Last week Thursday I was called and given a quote for home and vechile insurance. I decided it sounds reasonable and said yes. Paul told me that my insurance will only be activated once I upload images. I have been trying to upload images ever since. The app does not work. On Friday I ask to cancel as there is no sense in having something I have to pay pay for yet cannot activate. PLEASE CANCEL THIS POLICY! I also made payment via a link of R225. 33. Now to to my surprise my bank has been debited with R255. 33???? So currently I have paid R440. 66 for a policy I cannot activate... I WANT TO CANCEL... I DO NOT CONSENT FOR ANY DEDUCTIONS TO MY BANK ACCOUNT. I WANT EVERY CENT BACK. R440. 66.
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Oneplan Insurance's replyOfficial
15 Jul 2024, 08:45Dear Joani,
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any inconvenience caused and take your feedback seriously as we continually strive to improve our service and meet our client's expectations.
Kindly note that once we receive a cancellation request, our Cancellations Team will reach out to the policy holder within 5 business days to assist with the cancellation process.
Records on our system confirm that we received your request to cancel on the 12th of July 2024, currently, your request is within the stipulated turnaround time, and since we received your request to cancel within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
Should clients experience any issues with uploading their vehicle images via the Oneplan App, we do have an alternative validation option. Clients may validate their vehicle by visiting any PG Glass for an inspection certificate which must be sent to ***. We will then credit your policy with the cost for the inspection if you provide us with the proof of payment as we will cover the cost for the inspection.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any inconvenience caused and take your feedback seriously as we continually strive to improve our service and meet our client's expectations.
Kindly note that once we receive a cancellation request, our Cancellations Team will reach out to the policy holder within 5 business days to assist with the cancellation process.
Records on our system confirm that we received your request to cancel on the 12th of July 2024, currently, your request is within the stipulated turnaround time, and since we received your request to cancel within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
Should clients experience any issues with uploading their vehicle images via the Oneplan App, we do have an alternative validation option. Clients may validate their vehicle by visiting any PG Glass for an inspection certificate which must be sent to ***. We will then credit your policy with the cost for the inspection if you provide us with the proof of payment as we will cover the cost for the inspection.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Oneplan Insurance's reply15 Jul 2024, 08:45
Official
Dear Joani,
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any inconvenience caused and take your feedback seriously as we continually strive to improve our service and meet our client's expectations.
Kindly note that once we receive a cancellation request, our Cancellations Team will reach out to the policy holder within 5 business days to assist with the cancellation process.
Records on our system confirm that we received your request to cancel on the 12th of July 2024, currently, your request is within the stipulated turnaround time, and since we received your request to cancel within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
Should clients experience any issues with uploading their vehicle images via the Oneplan App, we do have an alternative validation option. Clients may validate their vehicle by visiting any PG Glass for an inspection certificate which must be sent to ***. We will then credit your policy with the cost for the inspection if you provide us with the proof of payment as we will cover the cost for the inspection.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any inconvenience caused and take your feedback seriously as we continually strive to improve our service and meet our client's expectations.
Kindly note that once we receive a cancellation request, our Cancellations Team will reach out to the policy holder within 5 business days to assist with the cancellation process.
Records on our system confirm that we received your request to cancel on the 12th of July 2024, currently, your request is within the stipulated turnaround time, and since we received your request to cancel within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
Should clients experience any issues with uploading their vehicle images via the Oneplan App, we do have an alternative validation option. Clients may validate their vehicle by visiting any PG Glass for an inspection certificate which must be sent to ***. We will then credit your policy with the cost for the inspection if you provide us with the proof of payment as we will cover the cost for the inspection.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan