1 reviews | Active since Mar 2025
I am extremely disappointed with Oneplan Insurance’s claims process
I am extremely disappointed with Oneplan Insurance’s claims process. Despite submitting a detailed invoice that clearly includes the dentist’s practice number, along with an accompanying receipt, they continue to demand a stamp with the same practice number. This request is completely illogical and seems like a deliberate tactic to delay or avoid paying out a valid claim. It’s unacceptable that they are quick to take debit orders but create unnecessary hurdles when it comes to honoring claims. A reputable insurance provider should prioritize fair and efficient service rather than looking for reasons not to pay. This experience has left me questioning their integrity, and I would not recommend Oneplan to anyone seeking a hassle-free claims process.
Thank you for bringing this matter to our attention.
We apologize for the circumstances surrounding your Hellopeter posting and the inconvenience caused. Please be assured that we take customer feedback seriously and use it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value your business.
Upon reviewing your complaint, we have escalated your policy and complaint to the relevant department for further assistance and to be addressed.
We have attempted to contact you on the phone number listed, however, the call goes straight to voicemail.
We would like to inform you that the Dentistry claim has been reviewed and approved. An SMS has been sent to the phone number regsitered on the policy with confirmation of the processing of the claim.
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We again apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We apologize for the circumstances surrounding your Hellopeter posting and the inconvenience caused. Please be assured that we take customer feedback seriously and use it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value your business.
Upon reviewing your complaint, we have escalated your policy and complaint to the relevant department for further assistance and to be addressed.
We have attempted to contact you on the phone number listed, however, the call goes straight to voicemail.
We would like to inform you that the Dentistry claim has been reviewed and approved. An SMS has been sent to the phone number regsitered on the policy with confirmation of the processing of the claim.
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We again apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.